Warranty Policy

By using your Beatbot product, you agree to be bound by this Beatbot Limited Warranty Policy (hereinafter referred to as "Warranty"). Do not use your Beatbot product until you have read the terms of this Warranty.

Scope and Coverage of Warranty

This Warranty exclusively applies to Beatbot products you purchased in Australia directly from Beatbot or its authorized dealers for personal use, including new products and certified refurbished/renewed products. By utilizing your Beatbot product, you acknowledge and agree to be bound by this Warranty. Under this Warranty, Beatbot warrants that each Beatbot product purchased will be free from defects in materials and workmanship under normal use, as per Beatbot’s published product materials, during the specified warranty period. The warranty period varies by product and part. Please refer to the table below for specific details.

Warranty Period (Months)

Product

Component

Period (Months)

Sora 30 / Sora 10 / AquaSense / AquaSense Pro / A100 / iSkim Ultra / Beatbot GT100 / Sora P3 / Sora P1

Main Body (including drive box (battery/PCB/motor/sensor etc.), plastic parts, and power supply)

24

AquaSense X / AquaSense 2 / AquaSense 2 Ultra / AquaSense 2 Pro / Sora 70 / P300 Ultra / P300 Pro / P300 / A100 Pro / Beatbot GT100 Pro / Sora P7 / iSkim / Beatbot K100 S

Main Body (including drive box (battery/PCB/motor/sensor etc.), plastic parts, and power supply)

36

Certified Refurbished/Renewed Products

Main Body (including drive box (battery/PCB/motor/sensor etc.), plastic parts, and power supply)

24

Consumable Parts

Filter basket

3

Consumable Parts

Roller brush

3

Consumable Parts

Clarifying agent kit

N/A
 

Warranty Period Commencement

The warranty period commences on the original date of purchase as indicated on your sales receipt or invoice. For pre-ordered products, the warranty starts from the shipping date from the local warehouse.

Transportation Liability

When receiving services, if Beatbot is responsible for transportation, Beatbot’s liability is limited to any loss or damage incurred to your Beatbot product during Beatbot’s possession or transportation.

What Will Beatbot Do

Beatbot will endeavor to diagnose and resolve your issue via telephone or email. In some cases, Beatbot may direct you to download or install specific software updates. If the issue persists despite these efforts, you may be required to ship the product to Beatbot or a designated service center for further examination.

What This Warranty Does NOT Cover

This Warranty does not cover the following:

• Damage caused by improper installation, misuse or operation not following Beatbot’s official instructions or user manuals;

• Damage caused by unauthorized repair, alteration, modification or disassembly;

• Damage caused by unauthorized service providers;

• Damage caused by compatibility or reliability issues due to unauthorized third-party parts;

• Loss or damage of data resulting from using Beatbot products;

• Failures or damages caused by third-party products;

• Damage caused by external sources or factors, such as falls, extreme temperatures, extreme water environment;

• Products or parts with altered identification labels or from which the identification label has been removed;

• Non-quality-related issues;

• Products without valid proof of purchase;

• Lost or stolen products;

• Items beyond their warranty period;

• Items that have been refunded;

• Items purchased from unauthorized resellers;

• Items repaired, altered, modified or disassembled by unauthorized third parties;

• Items used for commercial, industrial, rental, or any non-household purposes, unless otherwise expressly authorized in writing by Beatbot;

• Free products.

Besides, Beatbot is not liable for the return of your personal items sent to Beatbot, any damage or loss incurred during transit of your personal items or any non-quality related warranty claims of Products.

Product and Part Replacement

Upon replacement, the exchanged product or part becomes the property of Beatbot, and the replacement becomes yours. Replacement products or parts may not be new but will be in good working condition and at least functionally equivalent to the original, with the remainder of the original warranty period applying.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Shipping Arrangements

Customers are responsible for arranging shipment to Beatbot’s local service center or Beatbot factory for diagnosis. If the issue is covered under this Warranty, Beatbot will repair or replace the product, and then return the product at no cost to the customer. Otherwise, Beatbot or the designated service center may charge the actual shipping fee.

DOA Policy

For products received defective, damaged, or non-functional ("DOA"), please contact Beatbot within 30 calendar days of delivery to initiate a replacement/refund assessment. All DOA claims must be filed within this period. Eligible replacement will be processed within 14 calendar days of Beatbot receiving the returned product in its original condition, including all accessories, attachments, and undamaged packaging materials.

How to Obtain Warranty Service

For warranty issues, please contact Beatbot for obtaining warranty service. You need to provide valid proof of purchase, receipt or order number (for direct sales), and the product’s serial number. Services not covered by this Warranty may incur charges. Warranty service is only available in the Beatbot service area where the product was purchased by you.

This Warranty is given by: [HYDROGLOBE TECHNOLOGY
(HK) CO., LIMITED], [WORKSHOP 5, 2/F, PETER LEUNG INDUSTRIAL BUILDING, 103 WAI YIP STREET, KWUN TONG, KL]. Email: service@beatbot.com.

Your Rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Warranty provides you with extra and specific legal rights. The benefits given to you by this Warranty are in addition to other rights and remedies you have under a law in relation to the goods, including the Australian Consumer Law. Nothing in this Warranty affects your statutory rights, including the rights of consumers under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.

Limitation of Warranty

This Warranty is the only express warranty given by Beatbot in relation to the products. Nothing in this Warranty excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or any guarantee, warranty or condition implied by law that cannot be excluded.